Terms of Sale

These terms apply to the purchase of the SeniorMatics home system and the monthly service in Canada (the "System" and the "Service"). They supplement our Terms of Service and Privacy Policy. Nothing in these terms limits any rights you have under the consumer protection law of your province.

1. Seller

• Company: [US company name – to complete]
• Company registration: [EIN / state of incorporation – to complete]
• Address: [US address – to complete]
• Phone: 00-000-0000 · E-mail: [email protected]

2. Prices and taxes

Prices are not published on this website; we send you a personal quote by e-mail. Quoted prices, if stated in a quote, are in Canadian dollars (C$) and do not include applicable taxes (GST/HST, and QST in Quebec), which are added to your invoice according to the law of the province where the System is installed. 24/7 monitoring is not included; it is offered at an extra charge under separate terms. Your final price is confirmed in writing before you order.

3. Orders

The quote calculator on this website works out the equipment for your home, and we then e-mail you a quote. Your order is placed after a conversation with a representative and is confirmed by a written order confirmation (e-mail or text) that states the equipment, the Service, the price, the installation date, the payment terms and these cancellation terms.

4. Installation and delays

Installation is carried out by a certified technician within 45 days of your order, on a date agreed with you. If we cannot install within that time, we will tell you before the deadline and offer a new date; you may instead cancel your order and receive a prompt, full refund.

5. Your right to cancel

• Before installation: you may cancel your order at any time before installation for a full refund.
• Your consumer rights: there is no single national cooling-off period in Canada. You have the cancellation and refund rights given by the consumer protection law of your province (for example for distance contracts or contracts made away from our place of business), and nothing in these terms limits those rights.
• To cancel, contact us by phone or e-mail (section 1). Refunds are made to your original payment method within 10 business days, and we will arrange collection of the equipment.

6. Monthly service and automatic renewal

• The monthly Service (Plan 2 subscription, and the monthly charge in Plan 1) renews automatically every month and is charged to your payment method each month until you cancel. The monthly price is stated in your quote and in your order confirmation.
• There is no minimum term. You can cancel at any time online, by e-mail or by phone, with one month's notice; you will receive a confirmation of your cancellation, and no further charges are made after the notice period.
• We will notify you at least 30 days before any change to the monthly price.
• In Plan 2 the equipment remains the property of Grand-App; please make it available for collection after cancellation (free of charge).

7. Limited warranty

Equipment purchased under Plan 1 comes with a 12-month limited warranty from installation against defects in materials and workmanship; we will repair or replace defective equipment at no charge. The warranty does not cover damage from misuse, accidents or unauthorized repairs. In Plan 2, faulty equipment is replaced at no charge for as long as the subscription lasts. To make a claim, contact us (section 1). This warranty is in addition to the legal warranty under your province's law, and nothing in it limits your rights under that law.

8. Important limitations – not a substitute for 911

The System is an aid and is not a medical device. It does not replace human supervision, medical care or emergency services, does not guarantee the detection of every fall, and depends on power and internet connectivity. In an emergency, call 911. To the extent permitted by law, our liability is limited to the amount you paid for the System and the Service in the 12 months before the claim.

9. Calls and text messages

When you submit a quote or call-back request, you agree that we may call or text you about your request at the number you provided. This consent is not a condition of purchase, and you can withdraw it at any time by replying STOP or by contacting us.

10. Privacy

We use your information to process your order, install the System and provide the Service, as described in our Privacy Policy.

11. Questions and complaints

Contact us using the details in section 1. We will respond as quickly as possible.

Last updated: October 2026