Privacy Policy
This privacy policy applies to the SeniorMatics Monitor app (hereinafter: the "Application") for mobile devices, developed by Grand-App AI (hereinafter: the "Service Provider") as a free service. The service is provided "AS IS".
What information does the Application obtain and how is it used?
User-provided information
The Application obtains the information you provide when you download and register for the Application. Registration with the Service Provider is not mandatory, but you may not be able to use some of the Application's features without registering.
The Service Provider may use the information you provided to contact you from time to time with important information, required notices and marketing promotions.
SMS messages: we send SMS messages with access codes, verification codes and service-related notifications.
Message frequency: messages are sent at registration, at login, when a verification code is requested, and for any service notification the user has chosen to receive.
Automatically collected information
In addition, the Application may collect certain information automatically, including but not limited to: the type of mobile device, the device's unique ID, the device's IP address, the operating system and information about how you use the Application.
Does the Application collect precise real-time location information of the device?
The Application collects the device's location, which helps the Service Provider determine your approximate geographical location and use it as follows:
- Location services: the Service Provider uses location data to track your location only if you have granted the Application permission for location-based services.
Do third parties have access to information obtained by the Application?
Third parties do not have access to information obtained by the Application without your written consent.
Information from the mobile device will not be transferred to third parties or affiliates for marketing or promotional purposes. All of the above excludes opt-in data for receiving text messages – this information will not be shared with any third party.
External service providers: we may share your phone number and consent details with our SMS service provider, Plivo, solely for sending one-time verification codes and informational messages on behalf of the Service Provider. Plivo does not use this information for marketing purposes.
What are my opt-out rights?
You can easily stop all collection of information by the Application by uninstalling it, using the standard uninstall process of your mobile device or through the app store.
You can withdraw your consent to receive SMS messages at any time by contacting us at [email protected].
Data retention policy and managing your information
The Service Provider will retain the information you provided for as long as you use the Application and for a reasonable time thereafter. Automatically collected information will be retained for up to 24 months and may then be stored in aggregate form. If you would like the Service Provider to delete the information you provided through the Application, contact us at [email protected] and we will respond within a reasonable time. Please note that some or all of the information may be required for the Application to function properly.
SMS consent and data retention: we keep SMS consent records and message history for at least four years in order to comply with telecommunications regulations and audit requirements. After this period, consent records are securely deleted or anonymized.
Children
The Service Provider does not use the Application to knowingly collect information from, or market to, children under the age of 13.
The Service Provider does not knowingly collect personally identifiable information from children, and encourages all children never to submit personally identifiable information through the Application and/or the services. We encourage parents and legal guardians to monitor their children's internet use and to help enforce this policy. If you have reason to believe that a child has provided personally identifiable information to the Service Provider through the Application and/or the services, please contact us ([email protected]) so that we can take the necessary action. You must also be at least 16 years old to consent to the processing of your personally identifiable information in your country (in some countries we may allow a parent or guardian to do so on your behalf).
Security
The Service Provider is committed to keeping your information confidential and maintains physical, electronic and procedural safeguards for the information we process and store. For example, we limit access to information to authorized employees and contractors who need it in order to operate, develop or improve the Application. Please note: although we strive to provide reasonable security for information, no security system can prevent all possible security breaches.
Information you give us on this website and when you order
When you fill in a form on this website (contact, call-back or quote request) or order the home system, we collect the details you give us: name, phone, e-mail, city and province, information about your home and the equipment. We use them to answer you, prepare your quote, process your order, install the system, provide the service and warranty, and bill you. We share them only with service providers acting for us (such as installation and monitoring providers, and our e-mail, hosting and payment providers) and with authorities where the law requires it. We do not sell your personal information and do not use it for targeted advertising.
Your privacy rights in Canada: we handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, for residents of Quebec, Quebec's Law 25 (the Act respecting the protection of personal information in the private sector). Depending on where you live, you may have the right to know what personal information we hold about you, to access and correct it, to withdraw your consent, and to ask that it be deleted. To exercise these rights, e-mail [email protected]; we will verify your request and respond within the time required by law. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada or to your provincial privacy commissioner.
Website analytics
On this website we use, only if you accept the notice shown when you enter the site, two measurement tools: Microsoft Clarity (recordings of how you browse – scrolling, clicks and mouse movement – and heatmaps) and Google Analytics (statistics on visits, traffic sources and actions such as sending a form). The information includes the pages you visited, your device and browser type, approximate location (country or city level) and how you use the site. These tools use cookies. What you type in forms is hidden in recordings and is not sent to the measurement tools. We use this information only to understand how the site is used and to improve it.
You can change your choice at any time with the "Cookie settings" link at the bottom of every page. More information: Microsoft privacy statement, Google privacy policy.
Changes
This privacy policy may be updated from time to time for any reason. The Service Provider will notify you of changes by updating this page. You are advised to review this policy regularly, as continued use is deemed acceptance of all changes.
This privacy policy is effective as of June 18, 2024.
Your consent
By using the Application, you consent to the processing of your information by the Service Provider as set out in this privacy policy, as it stands today and as amended by us. "Processing" means using cookies on a computer or mobile device, or any use of or handling of information in any way, including but not limited to collecting, storing, deleting, using, combining and disclosing information.
Contact us
For any questions about privacy while using the Application, or about our practices, contact the Service Provider by e-mail at [email protected].