Terms of Sale

These terms apply to the purchase of the SeniorMatics home system and the monthly service in Australia (the "System" and the "Service"). They supplement our Terms of Service and Privacy Policy. Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law.

1. Seller

• Company: [Australian company name – to complete]
• ABN: [ABN – to complete]
• Address: [Australian address – to complete]
• Phone: 00-000-0000 · Email: [email protected]

2. Prices

Prices are not published on this website; we send you a personal quote by email. All quoted prices are in Australian dollars and include GST (10%). Installation is priced separately. 24/7 monitoring-centre service is not included; it is available at an extra charge under separate terms. Your total price is confirmed in writing before you order.

3. Orders

The quote calculator on this website works out the equipment for your home, and we then email you a quote. Your order is placed after a conversation with a representative and is confirmed in writing (email or text) stating the equipment, the Service, the total price, the installation date, the payment terms and your cancellation rights.

4. Installation

Installation is carried out by a certified technician within 45 days of your order, on a date agreed with you. If we cannot install within that time, we will tell you and offer a new date; you may instead cancel your order and receive a full refund.

5. Cooling-off and cancellation

• Before installation: you may cancel your order at any time before installation for a full refund.
• Unsolicited sales: if the agreement was made as a result of an approach we initiated (for example by phone or at your door, without you asking us to contact you), it is an unsolicited consumer agreement and you may cancel it within 10 business days after the day you received the agreement, without giving a reason, and receive a full refund. Longer periods apply in some circumstances under the Australian Consumer Law.
• To cancel, contact us by phone, email or in writing (section 1). We will arrange collection of any equipment.

6. Monthly service and automatic renewal

• The monthly Service (Plan 2 subscription, and the monthly charge in Plan 1) renews automatically every month and is charged to your payment method each month until you cancel. The monthly price is shown in your quote and in your order confirmation.
• There is no minimum term. You can cancel at any time by email, phone or in writing, with one month's notice; we will confirm your cancellation and make no further charges after the notice period.
• We will notify you at least 30 days before any change to the monthly price, and you may cancel without charge.
• In Plan 2 the equipment remains the property of Grand-App and will be collected free of charge after cancellation.

7. Consumer guarantees and warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition, equipment purchased under Plan 1 comes with a 12-month warranty against defects from installation: we will repair or replace defective equipment at no cost to you. To claim, contact us (section 1) with your order details; we cover reasonable costs of the claim. This warranty is in addition to your other rights and remedies under the law. In Plan 2, faulty equipment is replaced at no charge for as long as the subscription lasts.

8. Important limitations

The System is an aid and is not a medical device. It does not replace human supervision, medical care or emergency services, does not guarantee the detection of every fall, and depends on power and internet connectivity. In an emergency, call 000. Our liability is limited only to the extent the Australian Consumer Law allows.

9. Privacy

We handle your personal information under the Australian Privacy Principles, as described in our Privacy Policy.

10. Questions, complaints and disputes

Contact us using the details in section 1 and we will try to resolve your complaint quickly. If you are not satisfied, you can contact the consumer protection agency in your state or territory (for example NSW Fair Trading or Consumer Affairs Victoria) or the ACCC (www.accc.gov.au).

11. Governing law

These terms are governed by the laws of the Australian state or territory where the System is installed.

Last updated: October 2026